Server - Restaurant and Banquets

4 days ago


Lake Placid, New York, United States Cambria Hotel Lake Placid Full time
Job Summary

Cambria Hotel Lake Placid is seeking a skilled Server to provide exceptional guest service in our dining areas.

Key Responsibilities
  • Guest Service: Welcome guests warmly, guide them to their tables, and ensure seating arrangements are organized efficiently.
  • Order Taking: Present menus to guests, provide recommendations if asked, and accurately take orders for food and beverages.
  • Food and Beverage Delivery: Deliver orders promptly and professionally, ensuring that food is presented attractively and beverages are poured correctly.
  • Table Maintenance: Maintain clean and orderly tables throughout service, clearing empty plates and glassware, refilling water and beverages, and promptly addressing any spills or issues.
  • Upselling and Promotions: Familiarize yourself with menu items, daily specials, and promotions, and actively upsell additional items to enhance the guest experience and increase revenue.
  • Guest Inquiries: Stay informed about the hotel's facilities, events, and services to provide guests with accurate information and assist with inquiries.
  • Conflict Resolution: Address guest concerns promptly and professionally, striving to resolve issues to their satisfaction and escalating any unresolved matters to the appropriate supervisor.
  • Team Collaboration: Collaborate with other team members, including kitchen staff and management, to ensure smooth service flow and maintain a harmonious work environment.
  • Food Safety and Hygiene: Adhere to all food safety and health regulations, maintain cleanliness standards, and ensure the dining area is safe and hygienic.
  • Payment Processing: Process guest payments accurately and securely, handling cash and credit transactions following hotel procedures.
Requirements
  • Experience: Previous experience as a server or in a related customer service position is preferred.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
  • Customer Orientation: Customer-oriented with a strong desire to provide outstanding service.
  • Physical Demands: Physical stamina and the ability to stand, walk, and lift moderate weights for an extended period.

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