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Library Circulation Assistant

2 months ago

Mentor, Ohio, United States Mentor Public Library Full time

This position is classified as a grade 3 role within a bargaining unit, offering a competitive hourly wage. The schedule for this part-time role includes morning and daytime shifts, along with two or more evenings each week, as well as weekend availability. Ideal candidates should possess a friendly demeanor, reliability, and a strong focus on customer service.

Position Title: Circulation Clerk I

Grade Level: 3

Classification: Bargaining; non-exempt

Immediate Supervisor: Circulation Services Manager or designated representative

Core Responsibilities:

Circulation Clerks engage with the public, providing essential customer service while maintaining a friendly and helpful attitude. This role involves a variety of standard circulation and clerical tasks utilizing the Library's integrated software in a dynamic environment, often requiring multi-tasking capabilities. The position may be either full-time or part-time, depending on the library's operational needs.

Key Duties Include:

  • Facilitating circulation and borrowing services for patrons, including check-ins, check-outs, holds, renewals, and sorting materials.
  • Interpreting library loan policies and procedures for patrons.
  • Assisting patrons with searches and placing holds; directing reference inquiries to appropriate staff.
  • Performing clerical tasks for various departments, such as searching patron and circulation records.
  • Resolving patron issues related to fines, fees, and overdue materials, escalating complex matters as necessary.
  • Responding to patron inquiries in person and via phone, including processing requests and renewals.
  • Managing cash register operations and providing fax services for patrons.
  • Inspecting and processing audio-visual materials for circulation.
  • Maintaining an organized and tidy workspace.
  • Participating in relevant meetings and training sessions as required.

Essential Qualifications:

• Strong communication skills
• A friendly and diplomatic approach, with enthusiasm for public interaction
• Ability to maintain confidentiality and perform routine tasks
• Capacity to learn library methods and utilize computerized databases
• Basic keyboarding skills
• Proficiency in multi-tasking within a fast-paced environment
• Physical ability to handle library materials and equipment
• Attention to detail and good judgment
• Team-oriented mindset with a commitment to service excellence

Educational Requirements:

A high school diploma or equivalent is required. Experience in public service is preferred. A valid driver's license may be necessary.

All employees are expected to uphold the library's mission and values, demonstrating positive interpersonal skills and flexibility in scheduling. This job description outlines the typical responsibilities associated with this classification and may not encompass all duties assigned to individual positions.