IT Service Delivery Expert

2 months ago


Pepper Pike, Ohio, United States Majestic Steel Full time

Job Summary

Majestic Steel is seeking a highly skilled Technical Support Specialist to join our team. This individual will be responsible for providing top-notch technical support to our associates, ensuring seamless connectivity and productivity across our Windows-based fleet of laptops and desktops.

Key Responsibilities

  • Monitor and respond promptly to incoming helpdesk ticket requests, providing timely and effective solutions to technical issues.
  • Provide first-line support to associates on daily break/fix issues, including hardware, software, and network troubleshooting.
  • Deploy end-user laptops as part of the hardware refresh lifecycle, ensuring a smooth transition for our associates.
  • Support printer-related issues, including desktop multifunction printers, multifunction copiers, and industrial tag printers.
  • Identify opportunities for automation and implement automated solutions to streamline repetitive tasks and improve overall productivity.
  • Document resolutions and create comprehensive knowledge base articles to aid associates in resolving technical issues independently.
  • Maintain accurate records of support requests, resolutions, and follow-up actions in the helpdesk ticketing system.
  • Collaborate with various tools and technologies, including PDQ, SmartDeploy, Active Directory, Entra ID (Azure AD), Intune, Slack, Zoom, VMware, Veeam, Workspace ONE, Kandji, Powershell, Azure, and Okta.

Requirements

  • Bachelor's degree in information technology or a related field; or equivalent experience.
  • Strong familiarity with Windows and support and troubleshooting.
  • Experience with iOS and Android device troubleshooting and support.
  • Proficiency in Microsoft services, including Office suite and cloud services.

Preferred Qualifications

  • One year experience supporting end users in a Windows-based enterprise.

Additional Requirements

  • Proven ability to work efficiently and effectively from a corporate office and a home office setting.
  • Ability to work outside normal business hours/days as needed.
  • Occasional travel may be required.

Majestic Steel is an Equal Opportunity Employer

We are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced.



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