Customer Experience Liaison for Building Technology Firm

3 weeks ago


Redmond, Washington, United States ICONMA, LLC Full time
Job Overview

We are seeking an experienced Customer Experience Liaison to join our team at ICONMA, LLC in Redmond, WA. As a key member of our Client Services team, you will be responsible for coordinating customer service requests from initiation to service completion, maximizing technical resources, and ensuring seamless interactions with clients.

Job Description

Main Responsibilities:

  • Coordinate customer service requests, from initiation to service completion, and maximize technical resources to meet client needs.
  • Collaborate with cross-functional teams, including technical resources, to resolve customer issues efficiently.
  • Develop and maintain strong relationships with clients, providing exceptional service and support to meet their needs.
  • Communicate effectively with clients, stakeholders, and internal teams to ensure clear understanding of customer needs and service expectations.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance customer experience.
Required Skills and Qualifications

Qualifications:

  • Bachelor's degree in Business Administration, Communications, or related field.
  • Minimum 2 years of experience in customer service, customer success, or related field.
  • Proven track record of providing exceptional customer service and support.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
Benefits

We Offer:

  • Competitive salary range: $65,000 - $85,000 per year, depending on experience.
  • Flexible work arrangements, including remote work options.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
Other

Please submit your resume and a cover letter explaining your interest in the position and how you meet the qualifications. We look forward to hearing from you.



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