Customer Service Specialist

3 days ago


Riverhead, New York, United States Puma Full time

Puma is a dynamic and fast-paced company, and we're seeking a highly motivated Customer Service Specialist to join our retail team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer complaints in a timely and professional manner.

About the Role

We are looking for a strong team player with excellent communication skills and a passion for providing outstanding customer service. The successful candidate will have 1-2 years' experience in a focused, customer-service oriented retail environment, preferably in apparel/footwear. They will also have the ability to learn quickly and possess basic knowledge of computer skills, including MS Office programs.

Key Responsibilities
  • Resolve Customer Complaints: Resolve customer complaints in a timely and professional manner, ensuring customers leave with a positive impression of Puma's brand values and service standards.
  • Process Returns and Exchanges: Process returns and exchanges efficiently and effectively, ensuring customers receive a seamless experience.
  • Maintain Knowledge of Products: Maintain up-to-date knowledge of Puma products, including features, benefits, and prices.

In addition to these responsibilities, the successful candidate will be responsible for maintaining the cleanliness and order of the store, as well as compliance with all visual merchandising guidelines according to Puma's standards. They will also be required to work non-traditional hours, including weekends, evenings, and holidays, and may be required to work overtime.

Salary and Benefits

The base pay for this position is $16.50-$19.50 per hour, plus benefits. Pay may vary depending on job-related knowledge, skills, and experience. We offer a range of benefits, including health insurance, retirement plans, and paid time off.

How to Apply

If you're a motivated and customer-focused individual with a passion for the sports industry, please submit your application online. We look forward to hearing from you



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