IT System Analyst
7 days ago
About Saxon Global
Saxon Global is a leading provider of IT services, committed to delivering exceptional customer experiences and innovative solutions.
Estimated Salary: $60,000 - $80,000 per year
About the Role
We are seeking an experienced IT Systems Analyst to join our team in Florida. As a liaison between user departments and software vendors, you will provide exceptional customer service and maintain open lines of communication.
Key Responsibilities
- Maintain a positive attitude, welcome feedback, and demonstrate appreciation for colleagues, partners, and customers.
- Demonstrate great teamwork, share information with others, respond promptly to communications, and collaborate with the team to resolve issues.
- Take ownership of issues, ensure accuracy in communications, complete tasks on time, and demonstrate excellent service recovery.
- Monitor support tickets, document activities, and resolve issues within established service levels.
- Analyze workflows, design new processes, and facilitate their adoption.
- Participate in system testing events, execute scripts, and report errors or deficiencies.
- Perform system activities related to upgrades and optimization with vendor assistance.
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