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Residential Hotel Operations Manager

2 months ago


Newnan, Georgia, United States stayAPT Suites Full time
Job Summary

We are seeking a highly skilled and experienced Residential Hotel Manager to join our team at stayAPT Suites. As a key member of our management team, you will be responsible for overseeing the daily operations of our residential hotel, ensuring that our guests receive exceptional service and that our hotel meets the highest standards of quality and cleanliness.

Key Responsibilities
  • Manage and oversee the daily operations of the residential hotel, including front desk, housekeeping, and maintenance.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and control expenses, including labor costs, to ensure that the hotel operates within budget.
  • Train and develop staff to ensure that they have the skills and knowledge needed to provide exceptional service to our guests.
  • Ensure that the hotel meets all health and safety regulations and standards.
  • Manage and resolve guest complaints and issues in a professional and courteous manner.
  • Collaborate with other departments, including sales and marketing, to ensure that the hotel is promoting and selling its services effectively.
Requirements
  • Bachelor's degree in Hotel Management or a related field.
  • At least 5 years of experience in hotel management, preferably in a residential hotel setting.
  • Excellent leadership and communication skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Knowledge of hotel management software and systems.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and experienced team.