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Reliability Engineering Leader

1 month ago

Santa Barbara, California, United States Invoca Full time

**Company Overview:**

    Invoca is a leading AI and machine learning-powered Conversation Intelligence company, with over 300 employees and 2,000+ customers. The company has achieved significant growth, reaching $100M in revenue and raising over $184M from top venture capitalists.

About the Role:

The Senior Site Reliability Engineer will be part of the Reliability Engineering team, which provides the infrastructure, tools, and observability for Invoca to build and grow its services. The team ensures stability today and enables growth for tomorrow.

The position's reporting structure is: Engineer -> Senior SRE Manager -> Director, SRE -> CTO -> CEO

We're looking for an experienced engineer who can join our team and contribute to our mission. Our ideal candidate is someone who is curious, thoughtful, and seeks to understand first. They should have a customer-focused approach, enjoy building trust & relationships, and understand reliability engineering principles.

**Responsibilities:**

  • Provide observability for infrastructure and services across the Invoca platform, including tools like Prometheus, Grafana, and Kibana
  • Provide Kubernetes as a service to development teams
  • Find new and better ways to scale our infrastructure in response to customer (internal and external) needs
  • Help enable multi-region and international presence to meet developer expectations
  • Participate in a one-week on-call rotation for services owned by your team
  • Solve challenging problems presented by the team and the business
  • Use metrics and your team's collective experience to drive development decisions

Qualifications:

  • 3 years experience in an SRE (or equivalent e.g. sysadmin, software engineer) role
  • A background in Linux, Docker, and/or Kubernetes
  • Solid experience with configuration management and infrastructure as code
  • Critical thinking and problem solving
  • Exceptional communication skills
  • A strong sense of accountability

**Benefits:**

  • Paid Time Off - Invoca encourages a work-life balance for our employees, with an outstanding PTO policy starting at 20 days off for all full-time employees
  • Healthcare - Invoca offers a health care program that includes medical, dental, and vision coverage
  • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%
  • Stock options - All employees are invited to ownership in Invoca through stock options
  • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics
  • Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
  • Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
  • Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service
  • Wellness Subsidy - Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes, and more

**Salary Range:** $127,000.00 - $159,900.00/year, plus bonus potential