Customer Service Ambassador
7 days ago
Tential is seeking a talented Customer Service Representative to join their team in Pensacola, Florida. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a strong background in customer service.
About the Role:
- This position is based in a call center environment where representatives answer inbound calls and assist members with general account questions through various channels.
- The hourly pay rate is $17.50 per hour with opportunities for overtime.
Key Responsibilities:
- Assist members with service needs related to their accounts within a 24/7 high-volume contact center.
- Connect members with applications and products to meet their financial needs.
- Educate current and prospective members about Tential's products and services.
- Perform account transactions and adjustments as needed for members.
- Provide information regarding Tential's products and services while demonstrating knowledge, active listening, and multiple system adaptability to ensure industry-best member experience.
What We Offer:
- An incredible company culture with great growth opportunities.
- A non-sales environment.
- Recognition as a Forbes America's Best Employer.
- A long-term opportunity with a great chance of being hired permanently.
Requirements:
- Prior customer service experience preferred.
- Reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks.
- Great listening and communication skills through both phone and email.
- Demonstrating integrity, empathy, urgency, and quickly establishing trust and credibility.
- Accountable for work and thriving in a collaborative atmosphere.
Work Environment:
- In-person work location in Pensacola, Florida.
- Rotating shifts, including 10-hour and 8-hour shifts, day and evening shifts.
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