Customer Service Ambassador

7 days ago


Pensacola, Florida, United States Tential Full time
Job Overview

Tential is seeking a talented Customer Service Representative to join their team in Pensacola, Florida. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have a strong background in customer service.

About the Role:

  • This position is based in a call center environment where representatives answer inbound calls and assist members with general account questions through various channels.
  • The hourly pay rate is $17.50 per hour with opportunities for overtime.

Key Responsibilities:

  • Assist members with service needs related to their accounts within a 24/7 high-volume contact center.
  • Connect members with applications and products to meet their financial needs.
  • Educate current and prospective members about Tential's products and services.
  • Perform account transactions and adjustments as needed for members.
  • Provide information regarding Tential's products and services while demonstrating knowledge, active listening, and multiple system adaptability to ensure industry-best member experience.

What We Offer:

  • An incredible company culture with great growth opportunities.
  • A non-sales environment.
  • Recognition as a Forbes America's Best Employer.
  • A long-term opportunity with a great chance of being hired permanently.

Requirements:

  • Prior customer service experience preferred.
  • Reliable, persistent, detail-oriented, and capable of prioritizing multiple tasks.
  • Great listening and communication skills through both phone and email.
  • Demonstrating integrity, empathy, urgency, and quickly establishing trust and credibility.
  • Accountable for work and thriving in a collaborative atmosphere.

Work Environment:

  • In-person work location in Pensacola, Florida.
  • Rotating shifts, including 10-hour and 8-hour shifts, day and evening shifts.


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