Patient Care Coordinator
3 weeks ago
We are seeking a highly motivated Patient Care Coordinator to join our team at Balance Within - Integrative Physical Therapy. In this role, you will be responsible for managing the clinic phone line, converting inquiries into paying patients, and ensuring our patients are looked after and made to feel welcome.
As a Patient Care Coordinator, you will be the first point of contact for many of our patients and play a critical role in providing an exceptional customer experience. Your responsibilities will include responding to email and social media inquiries, scheduling appointments, and handling various administrative tasks.
To be successful in this role, you must have excellent communication and interpersonal skills, as well as the ability to multitask and prioritize projects. You should also be proactive, solution-oriented, and able to work effectively in a fast-paced environment.
We offer a competitive salary of $45,000 per year, with opportunities for quarterly bonuses tied to your performance. This position is primarily based in our clinic in downtown Delafield, WI, but includes the option to work from home part-time.
Key Responsibilities:
- Manage the clinic phone line and convert inquiries into paying patients
- Respond to email and social media inquiries
- Schedule appointments and handle various administrative tasks
- Provide exceptional customer service and ensure patient satisfaction
Requirements:
- Bachelor's degree in a related field or equivalent experience
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize projects
- Proactive, solution-oriented, and able to work effectively in a fast-paced environment
What We Offer:
- Competitive salary of $45,000 per year
- Opportunities for quarterly bonuses tied to your performance
- Option to work from home part-time
- Ongoing training and support in sales, customer service, marketing, and technology integration
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