Operations Manager and Sales Support Specialist
1 week ago
As an Operations Manager and Sales Support Specialist at Floor Coverings International of Southwest Denver, you will play a crucial role in ensuring the successful installation of flooring projects while supporting sales efforts. With a unique shop-at-home model, we have earned a 4.7-star rating from our 350,000+ customers, driving rapid growth and expansion across the nation.
This position is perfect for a hard-working, service-minded individual who can manage multiple tasks efficiently and profitably. You will be responsible for coordinating installations to meet customer expectations, supporting marketing efforts, and converting leads to appointments for the sales team.
Key Responsibilities:
- Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
- Order all products needed for jobs accurately and follow up on delivery.
- Schedule the job to meet the schedule of customer and installers.
- Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
- Communicate job progress daily.
- Discuss and obtain written permission for any changes in contracted work.
- Confirm scope of work and compensation with installers prior to start of job.
- Deliver on expectations contracted in the sales process.
- Manage job to hit profit objective.
- Complete job costing reports within 24 hours of completing an installation.
- Consistently search for installers that can offer a better experience to our customers.
- Resolve conflicts and complaints in a prompt manner.
- Keep mobile show rooms boards and samples inventory.
- Be available for Home Shows and other community events.
- Be available to attend training seminars at owners discretion.
- Attend at least one form of training per year.
- Continue to educate self on new flooring.
- Attend weekly meeting with Franchise Owner at scheduled time.
- Updates logged daily with status of job and upcoming schedule.
- Work weekly and monthly to hit sales installation goals.
- Make decisions and act in accordance with Floor Covering Internationals core values and mission.
Qualifications:
- At least 1-3 years in an Office Manager / Project Management or similar role, preferably in the construction and/or flooring sector.
- Leadership skill to manage installers and handle conflict appropriately.
- Able to work independently without supervision.
- Able to problem solve productively.
- Portrays a professional image.
- Bilingual a plus (Spanish)
- Strong communication skills verbal and written.
- Experience with CRM's systems specifically Sales Force.
Benefits:
- Paid vacation
- Paid holidays
- Friendly environment
- Company gatherings
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