Maintenance Director

6 days ago


Lake Forest, California, United States Sonesta International Hotels Full time

Job Summary

The Maintenance Manager is the onsite leader of building, equipment and grounds condition of the hotel. This position will perform maintenance and repairs, and preventative maintenance, to all areas of the hotel. The Maintenance Manager is responsible for maintaining a clean and organized maintenance shop and for the security of the hotel inventory and assets.

Key Responsibilities

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients.
  • Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
  • Partner with the General Manager to recruit, train, develop, and manage the Maintenance staff.
  • Specialized knowledge of basic plumbing, carpentry, electricity, and equipment mechanics.
  • Perform maintenance and repair work on the interior and exterior of buildings, hotels rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems.
  • Perform preventive maintenance as outlined in the PM Works program.
  • Monitor and secure inventory.
  • Take responsibility for and inform management of hazardous situations, emergencies or threats to the security of guests, associates or hotel assets.
  • Responsible for testing, maintenance and repair of all hotel life safety systems.
  • Provide input for the annual department operating budget.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Ensure the proper process is in place to manage and report on the human resources and benefits programs within the Maintenance department.
  • Enforce hotel standards, policies, and procedures are in place within the maintenance department.
  • Manage and report on the proper use, maintenance and location of all supplies provided to the Maintenance department.
  • Manage and report on the purchasing of all supplies needed to manage the maintenance department.
  • Utilize PM Works to implement appropriate service recovery guidelines in order to ensure complete guest satisfaction.
  • Promote safety by the proper use and wearing of all protective equipment and uniforms.
  • Act as “Manager on duty” as required.
  • Ensure compliance with federal, state and local laws regarding health, and safety services.

Requirements

  • Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience.
  • Previous background from the extended stay industry or apartment building maintenance management preferred.
  • Specialized knowledge of basic plumbing, carpentry, electricity, and equipment mechanics.
  • Ability to prioritize and organize work assignments.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Reading and writing abilities are required in order to document tasks completed, to order supplies, to receive instructions for the day and/or to read equipment manuals including safety information.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
  • Problem solving, reasoning, motivating, organizational and training abilities.
  • Experience with Microsoft Office preferred.
  • Ability to travel including some overnight travel is required.
  • Valid driver’s license required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Frequently handling objects and equipment to maintain the facility.
  • Will be required to regularly use commercial chemicals
  • Carrying, lifting or pulling items weighing up to 75 pounds.
  • Will be required to work mornings, evening, weekends, and holidays.

Benefits

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts


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