Universal Banker/Teller

1 week ago

Mattoon, Illinois, United States First Mid Bank & Trust Full time

At First Mid Bank & Trust, we're committed to providing exceptional customer experiences. As a Full-time Universal Banker/Teller, you'll play a vital role in delivering personalized service and meeting the financial needs of our customers.

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  • Job Responsibilities:
  • Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
  • Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
  • Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier's checks, and additional transactions upon request.
  • Gain manager assistance with any suspicious transactions.
  • Obtain management approval for transactions outside authorized limits.
  • Adheres to all bank compliance, security and operational policies and procedures.
  • Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
  • Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
  • Performs changes to existing accounts as requested by the customer.
  • Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management.
  • If applicable, allows entry of safe deposit box holders.
  • Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
  • Maintains customer confidentiality.
  • May participate in bank promotions, external community events, and promotional activities.
  • May be required to work in other First Mid Banking centers.
  • Complete other specified duties as assigned.

With your excellent customer service skills and ability to multitask, you'll be an integral part of our team.

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