Team Associate

4 days ago


Houston, Texas, United States KIDS EMPIRE Full time
Job Summary

We are seeking a highly motivated and customer-focused Team Associate to join our team at KIDS EMPIRE. As a Team Associate, you will be the initial point of contact for our guests, ensuring their satisfaction and resolving any issues that may arise during their visit.

Key Responsibilities
  • Guest Services: Greet guests promptly and make them feel welcome, ensuring a positive experience throughout their visit.
  • Check-in Process: Operate the check-in process, including having guests sign liability waivers and ensuring all necessary paperwork is completed.
  • Cashiering: Handle cash and credit transactions, maintaining accurate records and providing excellent customer service.
  • Facility Maintenance: Maintain the cleanliness and organization of the facility, including restrooms, tables, chairs, and playground structures.
  • Event Coordination: Assist in scheduling and coordinating family events, ensuring their smooth operation and guest satisfaction.
  • Safety and Security: Regularly inspect the facility for any hazards or safety concerns, addressing them promptly to ensure a safe environment for guests.
Requirements
  • Availability: Work weekends and holidays, maintaining an upbeat and positive attitude in a fast-paced environment.
  • Communication Skills: Possess excellent communication skills, both written and verbal, to effectively interact with guests and colleagues.
  • Customer Service: Provide exceptional customer service, resolving conflicts and addressing guest concerns in a professional manner.
  • Leadership: Demonstrate leadership skills, working independently and as part of a team to achieve goals and objectives.
  • Physical Demands: Stand, walk, bend, and twist frequently, with the ability to lift 25lbs and perform other physical tasks as required.
Working Conditions

As a Team Associate, you will work in a dynamic and fast-paced environment, interacting with guests and colleagues in a friendly and professional manner. You will be required to work a variety of shifts, including weekends and holidays, and may be asked to perform other duties as assigned.

About KIDS EMPIRE

KIDS EMPIRE is a fast-growing children's indoor playground facility with abundant growth opportunities. With 43 locations across 11 states and growing, we offer a fun and dynamic work environment with opportunities for professional development and advancement.


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