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Retail Sales Associate Part Time

2 months ago

Edison, New Jersey, United States BJ's Wholesale Club Full time

{"Job Title": "Retail Sales Associate Part Time", "Job Summary": "We are seeking a Retail Sales Associate Part Time to join our team at BJ\u0027s Wholesale Club. As a Retail Sales Associate, you will be responsible for executing acquisition 365, renewing, upgrading, cross-selling My BJ\u0027s Perks, and providing excellent and efficient member service. You will also be responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries.", "Responsibilities": "\u2022 Drives and promotes the BJ\u0027s value proposition regarding acquisition, retention, perks, and the Member experience.\u2022 Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.\u2022 Exhibits clear understanding of all BJ\u0027s Membership options, and Co-Brand credit card.\u2022 Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.\u2022 Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.\u2022 Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.\u2022 Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.\u2022 Maintains all club policies and procedures.\u2022 Performs other duties as assigned, including working in other departments as needed.\u2022 Regular, predictable, full attendance is an essential function of this job.", "Requirements": "\u2022 Prior front line/customer service or previous sales experience preferred.\u2022 Results driven with proven success in goal achievement\u2022 Basic math skills preferred.\u2022 Computer proficiency preferred.\u2022 Regular, predictable, full attendance is an essential function of this job.", "Benefits": "\u2022 BJs pays weekly\u2022 Eligible for free BJ\u0027s Inner Circle and Supplemental membership(s)\u2022 Generous time off programs to support busy lifestyles\u2022 o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty\u2022 Benefit plans for your changing needs\u2022 o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending?\u2022 401(k) plan with company match (must be at least 18 years old)\u2022 *eligibility requirements vary by position\u2022 **medical plans vary by location\u2022 Availability Required: \u2022 Must be available to work from 3pm to 10:30pm any day of the week including BOTH Saturday AND Sunday.\u2022 Job Summary\u2022 Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling My BJ\u0027s Perks. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.\u2022 Team Members: \u2022 Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.\u2022 We strive for flawless execution and hold ourselves accountable.\u2022 Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.\u2022 Ensure a safe and positive environment for our members and each other.\u2022 Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.\u2022 Move with speed and agility in everything we do.\u2022 Innovate and adapt so we can move as fast as the world around us.\u2022 Maintain a friendly and positive attitude.\u2022 Members: \u2022 Deliver service excellence through all points of contact.\u2022 Resolve and deescalate to address every member concern.\u2022 Ensure a safe and positive environment and experience for the members.\u2022 Daily commitment to GOLD Member Standards\u2022 Greet, Anticipate, Appreciate (GAA)\u2022 Fast, Friendly Full, Fresh, Clean\u2022 Club Standards: Work as a team to deliver GOLD club standards daily.\u2022 Work with commitment and pride to deliver GOLD- Grand opening look daily\u2022 All items stocked and promotional plans executed\u2022 Maintain visible accurate signage\u2022 Clean and organized, inside and out\u2022 Know your Business: \u2022 Understand how to access and read production and/or financial performance reporting for your department.\u2022 See the connection between consistent execution and the positive impact it can have on the business.\u2022 Major Tasks, Responsibilities, and Key Accountabilities\u2022 Drives and promotes the BJ\u0027s value proposition regarding acquisition, retention, perks, and the Member experience.\u2022 Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.\u2022 Exhibits clear understanding of all BJ\u0027s Membership options, and Co-Brand credit card.\u2022 Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.\u2022 Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.\u2022 Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.\u2022 Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.\u2022 Maintains all club policies and procedures.\u2022 Performs other duties as assigned, including working in other departments as needed.\u2022 Regular, predictable, full attendance is an essential function of this job.\u2022 Qualifications\u2022 Prior front line/customer service or previous sales experience preferred.\u2022 Results driven with proven success in goal achievement\u2022 Basic math skills preferred.\u2022 Computer proficiency preferred.\u2022 Environmental Job Conditions\u2022 Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.\u2022 Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.\u2022 Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.\u2022 In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ\u0027s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $16.00.\u2022 "}