Café Ambassador

3 weeks ago

Bellevue, Washington, United States Capital One Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Café Ambassador. As a key member of our community, you will be responsible for creating a welcoming and inclusive environment for all customers and team members.

Key Responsibilities:

  • Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome.
  • Proactively engage with customers and the community in all areas of the Café, providing exceptional customer service and support.
  • Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
  • Be a team player and work with an energized team of Ambassadors, helping to inspire teammates as they inspire you.
  • Stay curious, adaptable, and have a desire to learn and grow through self-development.
  • Continually learn new digital and technical skills.
  • Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café.
  • Volunteer within the community and be an advocate for financial literacy.

Requirements:

  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Retail, Sales, or Customer Service experience
  • Associate's degree preferred
  • 2+ years of Retail or Customer-facing experience preferred
  • Proficient in G-Suite
  • Strong written and oral communication skills

About Capital One:

Capital One is a leading financial services company that is committed to helping our customers achieve financial freedom. We offer a comprehensive benefits program, a collaborative and inclusive work environment, and opportunities for growth and development.

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