Data Center Operations Engineer
1 month ago
Company Overview:
Digital Realty is a leading global provider of data center, colocation and interconnection solutions. Our PlatformDIGITAL offers customers a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.
We give our customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
About the Role:
We are seeking an experienced Mission Critical Facilities Specialist to join our Operations team. This role will be responsible for contributing to the daily site operation, including creation and modification of site operating procedures, contributing to creation of change management tickets, creation of timely incident reporting, site maintenance and repairs/inspections to help ensure Digital Realty's data center operations achieve the highest level of availability.
The successful candidate will have experience in mission critical infrastructure, including Generators, UPS Systems, HVAC Systems, Fire/Life Safety Systems, BMS Systems, and CMMS systems. Strong knowledge of various UPS Systems and architectures, cooling systems and architectures, infrastructure redundancy configurations and equipment risks (N+1, 2N, ATS/ STS, Failover Scenarios), energy efficiency principals, strong interpersonal, presentation and communication skills are essential.
Key Responsibilities:
- Gaining a complete understanding of the following DLR and site related items: facility layout and operation of MEP systems and the ability to illustrate site specific system one-lines with good accuracy; equipment nomenclature standards and equipment locations; facility drawings and equipment specifications; equipment sequence of operations (SOO's), standard operating procedures (SOP's), and emergency operating procedures (EOP's); customer SLA's and engineering specific lease obligations critical to data center operations; facility top 20 EOP's; BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends; DLR event management, event escalation, and incident reporting procedures; Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement, and close change management work orders.
- Gaining a complete understanding of all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLA's.
- Supervising construction activity and installations as required.
- Executing site specific change management processes, including the creation of Method of Procedures (MOPs) for low risk preventative maintenance and repairs as well as the oversight of those maintenances as they are carried out.
- Effectively troubleshooting site mechanical and electrical systems.
- Responding to unplanned events without immediate supervision.
- Efficiently completing rounds/inspections and detecting anomalies during those rounds.
- Developing or improving SOPs for site specific equipment.
- Gaining a good understanding and knowledge of the local customers business and datacenter operation.
- Supporting various accreditation initiatives, including SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty.
- Completing DLR Critical Awareness Training.
What We Offer:
A highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. A rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
A supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Our salary range for this position is $90,000 - $110,000 per annum, depending on location and experience. The base job title is Engineer I, the estimated annual salary range is based on national averages for similar roles in the United States. However, salaries may vary based on your specific circumstances and negotiations with your employer.
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