Site Support Specialist

7 days ago

Emeryville, California, United States Vantage Point Consulting Inc. Full time
Job Title: Site Support Specialist

Vantage Point Consulting Inc. is seeking a highly skilled Site Support Specialist to join our team. As a key member of our IT department, you will be responsible for planning, designing, implementing, and supporting end user computing infrastructure to ensure a secure, reliable, and productive computing environment for our organization.

Key Responsibilities:

  • Design, implement, and manage end user computing solutions, including desktop/laptop systems, mobile devices, virtual desktop infrastructure (VDI), and productivity/business applications.
  • Deploy and configure operating systems (Windows, macOS) and ensure compatibility with organizational requirements and security standards.
  • Develop and maintain system images and software packages using automated deployment.
  • Manage and maintain end user computing infrastructure, including hardware, software, and peripherals.
  • Monitor system performance, troubleshoot issues, and optimize resource utilization.
  • Implement security measures to protect end user devices and data, including encryption, access controls, and antivirus solutions.
  • Ensure compliance with regulatory requirements and industry best practices.
  • Provide technical support to end users, including troubleshooting hardware and software issues, and resolving technical problems in a timely manner.
  • Develop and maintain knowledge base articles, user guides, and training materials to empower end users and promote self-service support options.
  • Interact with cross-functional IT teams to assess end user computing needs and develop strategic plans for technology adoption and integration.
  • Communicate effectively with stakeholders at all levels of the organization to gather requirements, provide updates, and solicit feedback.
  • Participate in technology evaluations and recommend solutions that align with business objectives and budget constraints.
  • Maintain accurate documentation of end user computing configurations, procedures, and policies.
  • Ensure compliance with IT policies, standards, and procedures, and participate in audits as required.
  • Stay abreast of emerging technologies and industry trends related to end user computing and evaluate their potential impact on the organization.

Requirements:

  • 7+ years' experience as EUC engineer in highly regulated, complex and multi-vendor environments (e.g. Financial, Pharma)
  • 5+ years' experience managing desktop and server OS and application patching and application packaging using sophisticated management systems (e.g. Intune, System Center Configuration Manager)
  • 6+ years' experience managing Virtual Desktop environments, Mobile Device Management Systems (e.g. MS Intune) and Endpoint protection systems (e.g. SEP)
  • 7+ years' experience supporting Windows Enterprise customers in a large-scale (300+ node) environment.
  • 5+ years biopharmaceutical experience in fast-growing environment.
  • Industry recognized technical level education & experience.

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