Information Technology Support Specialist

2 weeks ago


Sacramento, California, United States Sacramento Municipal Full time

Job Summary

We are seeking a highly motivated and detail-oriented Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and maintaining accurate records of customer interactions.

Key Responsibilities

  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Maintain accurate records of customer interactions, including issues, resolutions, and follow-up actions
  • Collaborate with other teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of computer hardware, software, and networking fundamentals

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a talented team of professionals

About Us

Sacramento Municipal Utility District (SMUD) is a community-owned electric service provider serving the Sacramento region. We are committed to providing safe, reliable, and affordable energy to our customers while also promoting sustainability and environmental stewardship.



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