Information Technology Support Specialist
2 weeks ago
Job Summary
We are seeking a highly motivated and detail-oriented Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and maintaining accurate records of customer interactions.
Key Responsibilities
- Provide technical support to customers via phone, email, and in-person
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Maintain accurate records of customer interactions, including issues, resolutions, and follow-up actions
- Collaborate with other teams to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
- 1-2 years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of computer hardware, software, and networking fundamentals
What We Offer
- A competitive salary and benefits package
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a talented team of professionals
About Us
Sacramento Municipal Utility District (SMUD) is a community-owned electric service provider serving the Sacramento region. We are committed to providing safe, reliable, and affordable energy to our customers while also promoting sustainability and environmental stewardship.
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