Front Desk Representative

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at MCR Hotels. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

• Guest Service: Provide attentive, courteous, and efficient service to all guests, ensuring their needs are met and exceeded.
• Front Desk Operations: Manage the front desk area, including check-in and check-out processes, room assignments, and guest requests.
• Communication: Establish and maintain effective communication with fellow associates, other departments, and external partners to ensure seamless service delivery.
• Problem-Solving: Respond to guest complaints and issues in a timely and professional manner, using creative reasoning and problem-solving skills to resolve conflicts.
• Administrative Tasks: Perform administrative duties, such as logging and delivering packages, mail, and messages, as well as maintaining accurate records and reports.

• Education: High school diploma or equivalent required.
• Experience: Previous experience in a hotel or customer service role preferred.
• Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.
• Certifications: Ability to obtain alcohol awareness certification as required by the State.

• Competitive Pay: Competitive hourly rate and opportunities for advancement.
• Benefits: Paid time off, health, dental, and vision insurance available after 30 days of employment.
• Professional Development: Opportunities for career growth and professional development within the company.