Credit Coordinator
4 weeks ago
This role is responsible for managing credit and collections on assigned accounts, ensuring timely payment of customer invoices and effective evaluation of new orders in accordance with departmental credit policy. The successful candidate will maintain or exceed targeted DSO and collection metrics, serving as a back-up to the Cash Application Specialist.
Key Responsibilities:- Proactive Collection Activities:
- Engage in proactive collection activities, including successfully contacting and collecting past due balances on assigned customers.
- Respond promptly to customer requests for proof of delivery documentation, copies of invoices, and account history information.
- Utilize proper collection techniques, adhering to legal statutes and ramifications when engaging in collection activities.
- Communicate and partner with sales representatives on unresolved past due accounts.
- Work with and involve appropriate parties to resolve billing disputes, short-payments, and discrepancies.
- Send progressive collection letters to accounts with amounts past due who have failed to maintain agreed-upon payment schedules.
- Customer Communication:
- Communicate with customers professionally and proactively, answering all calls as they arrive and returning calls the same day.
- Contact customers regarding payments, account irregularities, and other matters.
- Reporting and Data Management:
- Prepare month-end reports summarizing past due customers, including accompanying notes explaining the past due status.
- Maintain and enter transactional information, including setting up and/or maintaining customers in the SAP system.
- Prepare account posting summaries and account adjustments.
- Industry Knowledge and Special Projects:
- Develop acute knowledge of customer characteristics, including obtaining and reviewing customer credit reports and financial statements.
- Learn and understand overall assigned industry billing and payment practices.
- Provide special project support as requested.
- Associates Degree (A.A.) in Accounting or equivalent; or equivalent experience.
- 3-5 years of experience in Collections, including experience with integrated Accounts Receivable and General Ledger systems.
- Intermediate knowledge of Excel.
- Experience with multi-site environments.
- Ability to work effectively in changing environments.
- Resourcefulness.
- Customer Focus.
- Team Player.
- Passion.
- Integrity.
- Organizational/Planning.
- Communication.
- Self-Awareness.
- Energy.
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