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EAP Clinical Director
2 months ago
**Job Title:** EAP Clinical Manager
**Job Type:** Full-time
**Company:** Advanced Behavioral Health
**Location:** Remote (with occasional on-site visits)
**Job Description:
Key Responsibilities- Manage and provide services for EAP accounts within the client book of business, working closely with the Director, EAP Solutions.
- Ensure clinical quality management and supervision of the clinical staff, providing confidential counseling and guidance.
- Deliver counseling services, training, and facilitation of workshops, consultation, critical incident response, and program promotion.
- Develop and maintain strong relationships with clients, ensuring satisfaction and implementing quality and cost-effective programs.
- Provide consultation services to managers and supervisors on handling troubled employees at client organizations.
- Conduct client employee education sessions on a wide variety of topics, making appropriate referrals coordinated with medical insurance, clinical, and financial needs.
- Conduct groups with client employees to cope with change, loss, and trauma.
- Provide coverage at Health Fairs and Safety events.
- Present regular reports to the EAP Director as requested.
- Assist the Director, EAP Solutions, in promoting the growth of Solutions EAP.
- Provide after-hours crisis intervention assessment and counseling as needed.
- Maintain confidentiality of all clients' protected health information and adhere to all HIPAA-related policies and procedures.
- Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.
- Assist the Director, EAP Solutions, in establishing and maintaining a working environment conducive to positive morale and teamwork.
- Assist the Director, EAP Solutions, in establishing short- and long-term goals that are both measurable and obtainable to meet account requirements and ensure that these expectations are clearly communicated and understood by all staff.
- Assist the Director, EAP Solutions, in providing training, ongoing feedback, and support to staff.
- Perform other tasks and responsibilities as required to support business operations.
- Clinical master's degree or above, along with four to five years of progressively responsible related experience in human services or managed care behavioral health settings.
- Active clinical license, such as LPC, LCSW, LMFT, required.
- Three or more years of supervisory or leadership experience, with entrepreneurial and business leadership skills.
- Preferred four to five years of EAP leadership experience.
- Experience conducting employee workshops and management training.
- Demonstrated level of expertise in employee assistance programs and/or program development.
- Demonstrated well-developed interpersonal skills, with the ability to relate to people at all levels with diverse personalities in a diplomatic and professional manner.
- High energy, enthusiastic team player capable of excelling in a fast-paced, deadline-oriented environment.
- Demonstrated facilitation, excellent verbal and written communication skills, and presentation skills.
- Ability to establish credibility and be decisive, while recognizing and supporting the organization's preferences and priorities.
- Forward-thinking and creative individual with high ethical standards.
- Good organizational and problem-solving skills.
- Demonstrated broad knowledge of mental health and substance abuse diagnosis and treatment and the role of the consultant in bringing about organizational change.
- Strong attention to detail, with the ability to work on multiple tasks and meet deadlines.
- Excellent PC skills, with demonstrated experience using Microsoft Office Package (MS Word, Excel, PowerPoint, Access, Outlook); internet.
