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Room Service Server

2 months ago

Destin Florida, United States The Henderson Beach Resort Full time
Job Summary

The Room Service Server is responsible for delivering exceptional customer service while taking and serving customer's In-Room food and drink orders. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Responsibilities:
  • Take and deliver customer's In-Room food and drink orders in a timely and efficient manner.
  • Serve food and beverages to guests in a warm and friendly manner.
  • Prepare itemized checks and accept payments from guests.
  • Maintain the highest standards of cleanliness and sanitation throughout the hours of operation.
  • Comply with all Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
  • Perform opening and closing side work according to Aimbridge Hospitality standards to ensure that guests are served promptly and efficiently.
  • Ensure that the room service area and Cafe wait station is kept clean and tidy.
  • Follow Aimbridge Hospitality's portion control and checking procedures precisely.
  • Be familiar with the operation of the P.O.S. system.
  • Carry out cashiering functions in closing checks and servicing the guest.
  • Follow all state liquor laws.
  • Maintain a warm and friendly demeanor at all times.
  • Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.
  • Perform other tasks/jobs as assigned by the supervisor or manager.
Requirements:
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Alcohol Awareness Certification (must comply with State regulations).
  • Food Handlers certification (must comply with State regulations).
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
Benefits:
  • Competitive hourly rate.
  • Opportunity to work in a fast-paced and dynamic environment.
  • Chance to develop skills and knowledge in customer service and hospitality.
  • Access to training and development programs.
  • Opportunity to work with a global leader in third-party hotel management.