Retail Operations Associate

1 month ago


Oceanside, California, United States Dick's Sporting Goods Full time

At Dick's Sporting Goods, we believe in the transformative power of sports. Our team is dedicated to creating an exceptional shopping experience for our customers by fostering a culture of inclusivity, diversity, and excellence.

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Operations Associate. As a key member of our store team, you will play a critical role in ensuring that our customers receive the highest level of service and support.

Key Responsibilities:

  • Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
  • Process merchandise and product received at the store in accordance with established programs and procedures.
  • Uphold company merchandising and presentation standards to create an engaging and welcoming store environment.
  • Assist with the unloading of trucks, processing of freight, and execution of transfers, RTVS, claims, and freight processing.
  • Fulfill the company-defined customer experience by completing all processes according to our service level standards.
  • Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures.
  • Create an inclusive store environment where everyone feels welcome, safe, and respected.
  • Take an all-hands-on-deck approach to support the team across the store.

Requirements:

  • Prior retail sales, operations, maintenance, or customer-focused experience preferred.
  • Ability to stand, bend, stoop, reach, push, pull, and lift up to 35 lbs. items repetitively.
  • Ability to work extended periods of time standing or walking.
  • Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
  • Ability to perform repetitive motions for short periods of time.

What We Offer:

We offer a competitive starting rate of pay, ranging from $16 to $23 per hour, depending on location, experience, and position offered. We also provide a generous suite of benefits, including health insurance, 401(k) matching, and paid time off. To learn more, visit our website.



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