Fire Service Technician
6 days ago
As a global leader in smart, healthy, and sustainable buildings, we're committed to reimagining the performance of buildings to serve people, places, and the planet. Our mission is to empower you to thrive in a culture that values your voice and ideas.
As a Fire Service Technician, you'll be responsible for diagnosing problems and performing service and repairs on electronic fire alarm systems and other related building system products at customer sites. You'll work closely with our team to ensure customer satisfaction and provide excellent customer service skills.
Key Responsibilities:
- Receive service calls from the Service Resource Center and diagnose problems
- Perform service and repairs on electronic fire alarm systems and other related building system products
- Follow prescribed troubleshooting procedures and refer to technical manuals and part manuals
- Service, troubleshoot, and install various Fire & Life Safety systems, including SimplexGrinnell
- Read and interpret blueprints, diagrams, submittals, and operational product manuals
- Exhibit excellent customer service skills and communicate with district staff and customers
- Complete Service Acknowledgements and obtain customer signature upon completing service call assignment
Requirements:
- 2+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals
- High School Diploma or equivalent
- Ability to follow verbal and written instructions
- Capable of performing physical labor and working in unusual positions
- Ability to work flexible hours and overnight travel may be required
- Demonstrate a high level of customer service and maintain truck inventory
- Ability to adhere to safety guidelines and procedures
- Strong organizational skills, positive attitude, and ability to learn quickly
- Possess a valid driver's license and driving record that meets company requirements
- Able to pass a pre-employment background and drug test
Preferred:
- NICET Level II certification
At Johnson Controls, we prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. We believe in investing in our employees' well-being and providing opportunities for career advancement.
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