Customer Service Liaison

2 weeks ago


Osage Beach, Missouri, United States HONEST ABE'S HOME SERVICES Full time

We are seeking a customer-oriented professional to join our team at HONEST ABE'S HOME SERVICES. As a Customer Service Liaison, you will act as the primary point of contact for customers, providing product/service information and resolving any emerging problems with accuracy and efficiency.

The ideal candidate will be genuinely excited to help customers, patient, empathetic, and passionately communicative. They should be able to put themselves in their customers' shoes and advocate for them when necessary. Problem-solving comes naturally to customer care specialists, and they are confident at troubleshooting and investigating if they don't have enough information to resolve customer complaints.

Key Responsibilities:
  • Manage large amounts of incoming calls and make outbound calls to ensure excellent service standards.
  • Identify and assess customers' needs to achieve satisfaction, building sustainable relationships and trust through open and interactive communication.
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Meet personal/customer service team sales targets and call handling quotas.

Required Skills and Qualifications:

  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota.
  • Sales Skills and Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.

Benefits:

  • A competitive salary of $13.00 per hour plus commissions.
  • Commissions: 4% of sold service calls.
  • Bonus: Up to $910 a month.
  • Anticipated annual income: $24,440.00 plus commissions.

Work Environment:

  • HONEST ABE'S HOME SERVICES is located in Osage Beach, MO 65065.
  • No remote work option available.


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