Customer Service Liaison

4 weeks ago


Pelham, Alabama, United States State Farm Insurance Full time
Customer Service Role at State Farm Insurance

As a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with inquiries, complaints, and policy changes. Your duties will include providing accurate and timely information regarding insurance products and services, processing policy applications, renewals, and cancellations, handling billing and payment inquiries, and resolving customer issues and complaints in a professional and efficient manner. You will also collaborate with team members to ensure customer satisfaction, maintain accurate customer records, and follow company policies and procedures to ensure compliance with insurance regulations. Additionally, you will stay updated on industry trends and changes in insurance policies, and continuously improve your knowledge and skills through training and development opportunities.

Key Responsibilities:
  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records
  • Follow company policies and procedures to ensure compliance with insurance regulations
  • Stay updated on industry trends and changes in insurance policies
  • Continuously improve knowledge and skills through training and development opportunities


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