Senior Representative

About This Position

The HopeHealth Senior Representative serves as the primary point of contact and liaison within assigned hospitals, nursing homes, assisted living facilities, physician practices, health centers, and the wider community. This role plays a crucial part in promoting HopeHealth's hospice and palliative care services, driving growth, and organizational reputation.

Key Responsibilities:

• Cultivate and develop relationships in assigned hospitals, nursing homes, assisted living facilities, physician offices, health centers, and the community at large to drive HopeHealth's hospice and palliative care growth in assigned territory.
• Present hospice and palliative care services to patients, families, and referral partners in a clear and complete manner, highlighting service benefits and eligibility.
• Complete goals of care conversations and hospice informational sessions.
• Work in close collaboration with hospice and palliative care and the Access Center to provide best-in-class customer service and transition patients to the appropriate care.
• Submit accurate, relevant, and timely documentation in the Electronic Medical Record (EMR) as required and appropriate.
• Arrange care coordination meetings and follow up on service recovery issues.
• Leverage and fully understand the use of the customer relationship management system (CRM) to identify opportunities for growth.
• Document in the CRM territory activity, tasks, and results on an ongoing and timely basis.
• Provide professional and consumer education on hospice and palliative care services as requested.
• Seek out and attend professional and consumer meetings to further develop relationships and drive service line growth.
• Meet or exceed assigned territory growth goals.
• Complete other tasks as requested by supervisor. As needed, cover needs in other territories.
• Consistently apply HopeHealth values in all aspects of work, complying with established mission, policies, procedures, and objectives in quality assurance, safety, environment, infection control, and HIPAA compliance.

Requirements:

• Bachelor's Degree and five plus years of experience in growing healthcare services required.
• Critical thinking skills inherent to the position. Ability to evaluate situations according to established standards and policies.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Benefits:

• Medical, dental, and vision insurance.
• Retirement plan with employer contribution.
• Pre-tax flexible spending account for healthcare and dependent care.
• Disability coverage.
• Discounts on voluntary insurance programs.
• Life and long-term-disability insurance.

Why Work at HopeHealth?

At HopeHealth, healthcare is more than a career choice. It's a calling. We're committed to giving employees the support they need to not only excel at their jobs but to love what they do. Join us, and you'll be part of a team that inspires you, a workplace that invests in you, and a mission that brings hope and dignity to patients and families every day.

HopeHealth is a not-for-profit market leader in the areas of home health, palliative, and hospice care serving Massachusetts and Rhode Island. We're committed to advancing diversity, equity, and inclusion in the workspace and believe that attracting, developing, and empowering exceptional people will allow us to continue to deliver the best care for our patients and families.

All qualified individuals – inclusive of race, color, religion, sex, gender, sexual orientation, national origin, age, and ability – are warmly welcome at HopeHealth.