Casino Floor Operations Manager

3 weeks ago


Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time
Casino Floor Operations Manager Job Description

Estimated Salary: $60,000 - $80,000 per year

The Kickapoo Lucky Eagle Casino is seeking an experienced professional to manage the day-to-day operations of our casino floor. As a key member of our team, you will be responsible for ensuring the highest standards of guest services, maintaining a safe and secure environment, and overseeing the operations of our poker room and other casino games.

Key Responsibilities:

  • Supervise and manage casino floor staff
  • Ensure compliance with gaming regulations and policies
  • Manage cash and cash equivalents, including security and issuance of promotional payouts
  • Enforce proper game rules
  • Assist and verify table fills
  • Request Surveillance assistance when necessary
  • Inform guests about promotions and assist with Players Club cards
  • Manage player logs and adhere to proper table opening and closing procedures
  • Address complaints and floor calls
  • Report discrepancies to management
  • Provide training and direction to staff
  • Demonstrate KLECH core values and MAD skills

Requirements:

  • High School Diploma or GED
  • Previous supervisory experience required
  • Poker dealing experience preferred
  • Knowledge of poker games such as Texas Hold'em
  • Strong communication skills in English
  • Spanish or other language skills a plus


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