Care Partner
4 weeks ago
Job Overview
This position works under the supervision of the professional nurse and collaborates to meet the needs of the patient within the scope of the role. Responsibilities may include assisting in direct patient care, providing environmental support, facilitating patient safety, and performing a variety of day-to-day clerical activities. This position assists with ensuring a continuous, efficient and smooth patient flow. Serves as a liaison between staff and patients with both clinical and administrative responsibilities.
Responsibilities
- Prepares patients for examination and treatment in a timely manner, including obtaining vital signs, urinalysis and blood glucose, microalbumin, and A1C. Obtains, documents and reconciles allergy and medication lists. Collects and prepares specimens and relevant documentation for transportation to off-site laboratory, assuring accuracy in labeling and documenting.
- Assists with any office examinations/procedures/tests/treatments. Administers appropriate injections to patients of all ages and draws blood specimens, following office & CDC guidelines. Maintains patient education resources and provides instruction and education to patients as instructed by providers.
- Anticipates necessary labs, reports and consults the provider may need. Reconciles all lab results in EMR. Sends out patient reminder letters and maintains patient compliance scheduling.
- Prepares and replenishes medical supplies including vaccine inventory and monitors medication refrigerator temperatures based on DPH requirements.
- Cleans and sterilizes instruments and maintains diagnostic equipment. Quality controls and records on all in-house testing i.e. urine, strep, blood glucose monitors and pregnancy controls. Reports any malfunctions to BioMed. Arranges for any replacement / upgrades to all medical devices.
- Facilitates daily operations and responsibilities of the day-to-day patient flow within each designated area, acting as the first level 'go-to person' for the providers, clinical and clerical staff regarding troubleshooting issues such as patient complaints, billing questions, registration issues.
- Assists with provider schedules and staff schedules. Coordinates and/or provides appropriate coverage for vacation requests and sick calls.
- Acts as Electronic Medical Record 'Super User', attending regular EMR training sessions, distributing new information or workflows to providers and staff and training of new staff members on EMR.
- Participates in the interviewing, hiring and performance evaluation of staff, providing on-going useful, objective and constructive input. Facilitates the orientation of new and per-diem staff, including creating orientation schedule and training of both clinical and clerical duties.
- Works to foster and facilitate a respectful and collaborative relationship between nursing team and MA team in order to successfully meet site specific and organizational goals.
- This position will act as a 'subject matter expert' in the roles, duties, scope of practice, and work flows for other staff members.
About Tufts Medicine
Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.
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