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Housekeeper - Homewood Suites Hilton Virginia Beach, VA
2 months ago
Hotel Equities, a leading hotel development and hospitality management company, is seeking a skilled Housekeeper to join our team at the Homewood Suites in Virginia Beach, VA.
Key Responsibilities- Clean and prepare guest rooms and public areas to meet established standards of cleanliness and quality, ensuring guest satisfaction and maximizing revenues.
- Provide warm, knowledgeable service and helpful guidance to guests, reassuring them of their decision to stay with us.
- Retrieve items from shelves and storerooms, set up cleaning carts with supplies, and maintain carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
- Clean and wipe windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways, using ladders or stools as needed to maintain a clean, presentable, and attractive facility.
- Wash shower walls and tub, clean toilets and stall walls if applicable, wipe exposed pipes, clean mirrors, sinks, and walls to ensure clean and sanitary guest and public restrooms.
- Replace towels, soaps, and all room amenities, and restock literature that has been removed by previous guests or is soiled and torn to ensure adequate supply for arriving guests.
- Wash all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
- Dust and polish all furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
- Strip beds of all linen and remake with fresh linens, checking bedspreads, blankets, and bed pads for cleanliness and replacing if soiled.
- Check closets for cleanliness, wiping closet doors, handles, and overhead shelves and restocking guest room supplies such as hangers, extra blankets, and pillows.
- Vacuum rooms, public areas, and hallways, operating vacuums weighing up to 25lbs, and lifting/moving heavy furniture to vacuum entire areas of carpet, including underneath furniture and hard-to-reach areas.
- Inspect all door and window locks to ensure they are in working order and immediately alert management to any unsecured or unsafe situations for the safety of guests and employees.
- Inspect all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately report any room status and room maintenance deficiencies to the Executive Housekeeper for prompt repair/resolution.
- Secure and maintain custody of equipment, keys, and supplies at all times to protect and preserve hotel property.
- Maintain a friendly, cheerful, and courteous demeanor at all times.
- Perform other duties as assigned, requested, or deemed necessary by management.
- Assist the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers, and pressers, folding and distributing cleaned linen to storage closets and/or carts.
- Clean patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage, and cleaning patio/balcony doors and windows.
- Provide assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
- High School diploma or equivalent.
- Experience with hotel cleaning standards and procedures.
- Ability to perform the following:
- Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
- Vision ability to see minute debris and dirt in poorly lit areas and to read written instructions and computer print-outs.
- Upper body strength to lift up to 50lbs continually throughout an 8-hour shift.
- Finger, hand, and upper body dexterity to push, pull, and move levers, equipment, and furniture throughout an 8-hour shift.
- Ability to work with arms raised above head throughout an 8-hour shift.
- Ability to maneuver fully loaded maid carts, weighing up to 50lbs, through hallways and into/out of closets during the entire workday.
- Team-driven and values-based culture.
- Medical, dental, and vision insurance.
- Vacation and holiday pay.
- Same-day pay available.
- Employee assistance program.
- Career growth opportunities and manager training program.
- Reduced room rates throughout the portfolio.
- Third-party perks (movie tickets, attractions, etc.).
- 401(k) plan.
- Employee assistance program.
- Employee discount.
- Flexible schedule.
- Flexible spending account.
- Life insurance.
- Parental leave.
- Referral program.
