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Retail Sales Associate

2 months ago

Hebron, Kentucky, United States Michaels Stores Full time

About Michaels Stores

Michaels is a leading arts and crafts retailer that provides a wide range of products and services to customers. As a Retail Sales Associate, you will play a key role in delivering an exceptional customer experience and driving sales growth.

Key Responsibilities

  • Provide a fast and friendly checkout experience for customers
  • Execute cash handling to standards and maintain store recovery standards
  • Engage customers on benefits of rewards and complete enrollments
  • Educate customers on Voice of Customer (VOC) survey
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process
  • Support shrink and safety programs
  • Assist with Omni channel processes
  • Acknowledge customers, help locate product and provide solutions
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others
  • Cross trained in Custom Framing selling and production

Requirements

  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings