Customer Experience Leader

3 weeks ago


Middlebury village, Vermont, United States Middlebury Natural Foods Co-op Full time
Leadership Opportunity

Middlebury Natural Foods Co-op seeks an experienced Front End Manager to lead a dynamic team, drive sales growth, and deliver exceptional customer experiences. As a key member of our management team, you will contribute to strategic planning, optimize operations, and enhance the overall customer experience.

Key Responsibilities
  • Lead a high-performing Front End team, fostering collaboration, engagement, and motivation.
  • Develop and implement strategies to drive sales growth, optimize operations, and improve customer satisfaction.
  • Collaborate with cross-functional teams to achieve business objectives, improve process efficiency, and enhance the overall customer experience.
  • Contribute to strategic planning, aligning solutions with our Co-op's mission and goals.
  • Monitor and analyze key performance indicators, identifying areas for improvement and implementing data-driven solutions.
Requirements and Qualifications
  • Demonstrated leadership experience in managing and inspiring teams.
  • Strong customer service expertise, with ability to address issues effectively and professionally.
  • Proficiency in point-of-sale systems (ECRS preferred) and best practices in cash handling.
  • Advanced skills in Microsoft Office and Google Suite.
  • Solid understanding of natural foods or passion to learn more about them.
  • Exceptional problem-solving, organizational, and multitasking abilities.
Benefits and Opportunities
  • Competitive pay and supportive company culture.
  • Comprehensive benefits package, including group health insurance, optional vision and dental coverage, 20% store discount, profit-sharing bonuses, 3+ weeks PTO, and more.
  • Opportunities to learn something new every day in a growing, community-focused workplace.
Compensation

Starting salary: $60,000 - $70,000 depending on experience. A $1,000 hiring bonus available after 90 days of employment.



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