Field Service Professional

2 weeks ago


Crofton, Maryland, United States DCM INFOTECH LIMITED Full time

As a Field Service Professional at DCM INFOTECH LIMITED, you will install, diagnose, maintain, and service computer-related products. This includes desktop and laptop computers, printers, network devices, and software. You will work with Windows 10/11, Mac Ventura, Monterey or Sonoma, and Service Now, Office 365 Suite.

You will provide customer support, maintain legacy products, and install PCs and associated software and peripherals. Your responsibilities will include providing software and hardware support for desktops and laptops, performing installs, moves, adds, and changes, testing and certifying PCs and client-approved applications, and providing follow-up on problems or escalation.

Your goal will be to ensure customer satisfaction, meet Service Level Agreements, and update tickets in the ticketing system. You must maintain professionalism in actions, demeanor, and dress. C-Level support is required.



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