Café Receptionist

Position Summary: The primary role is to deliver exceptional food and beverage service to our patrons in a timely, professional, and courteous manner. Support operations within the Café as needed.

Key Responsibilities:

1. Arrive punctually in the designated uniform, prepared for the shift.
2. Ensure uniform is clean and well-maintained.
3. Gather and organize any required equipment for the role.
4. Complete all opening and closing tasks efficiently.
5. Manage guest seating in the Café, adhering to established standards.
6. Remain visible at the hostess station throughout the shift, except during breaks.
7. Deliver food and beverages as needed.
8. Clear and reset tables consistently during the shift.
9. Keep staff informed of current VIP and destination guest lists.
10. Answer phone calls promptly and professionally.
11. Utilize reservation and spa management software effectively.
12. Assist guests with reservations in a courteous manner.
13. Recognize and address guests by name whenever possible.
14. Express gratitude to guests for their visit and invite them to return.
15. Have comprehensive knowledge of menus and wine selections.
16. Maintain cleanliness at the workstation at all times.
17. Regularly inspect guest restrooms for cleanliness and report any issues.
18. Ensure adequate supplies are maintained.
19. Stay updated with all internal communications.
20. Exhibit a positive and professional demeanor towards guests and colleagues.
21. Operate the reservation system proficiently.
22. Report to the Café Manager or Supervisor before concluding the shift.
23. Communicate any guest concerns or service opportunities to management promptly.
24. Represent Enchantment Resort and Mii amo positively at all times.
25. Promote a collaborative work environment by assisting team members as needed.
26. Process in-room dining orders accurately and efficiently.
27. Be knowledgeable about the resort's layout, amenities, and special events.
28. Work collaboratively and efficiently as part of the team.
29. Perform additional duties as assigned.

Supervision: No direct reports.

Reporting Structure: Reports to Café Supervisor and Café Manager.

Qualifications:

High school diploma or equivalent required. Ability to work independently or as part of a team. Must maintain a neat appearance and exhibit flexibility, self-motivation, and a positive attitude towards guests and colleagues. Current food handler's certification is necessary. Previous experience as a host/hostess is preferred. Proficient English communication skills are essential. Computer literacy is advantageous. Exceptional phone etiquette and a service-oriented personality are required.

Physical Demands:

Ability to lift and carry up to 45 lbs.

50% of the time spent walking.

10% of the time bending and lifting.

40% of the time standing.

Good hearing and manual dexterity required.

Distance vision of 1-3 feet necessary.

Familiarity with cleaning solutions is required.