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Healthcare Financial Services Liaison

2 months ago

Hollywood, Florida, United States Memorial Healthcare System Full time

At Memorial Healthcare System, our mission is to enhance the health, well-being, and overall quality of life for those we serve. Our steadfast dedication to our service vision is what sets us apart and forms the core of The Memorial Experience.

Position Overview:

The Patient Financial Services Representative (PFSR) acts as the initial point of contact for patients and their guarantors within various healthcare settings, including hospitals and medical offices. The PFSR interacts with patients or their representatives to collect essential information and address inquiries, ensuring that all necessary demographic, financial, and insurance eligibility details are accurately gathered and confirmed. This role also involves securing all required notices and consent forms.

Key Responsibilities:

  • Facilitates pre-certification and authorization processes.
  • Confirms insurance benefits by collecting insurance cards and verifying active coverage.
  • Determines the appropriate order for insurance filing when multiple coverages are applicable.
  • Clarifies policies, including regulatory and financial consent forms, and obtains necessary signatures.
  • May assist with patient discharge tasks, such as reviewing after-visit summaries, scheduling future appointments, and coordinating referrals.
  • Conducts interviews with patients and guarantors at the workstation or bedside to gather all required information, including identification verification.
  • May verify physician orders and prescriptions for accuracy.
  • May assist in scheduling walk-in appointments for available services.
  • Collects patient financial responsibilities in accordance with collection guidelines and provides estimates upon request.
  • Prepares and reconciles daily deposits of payment collections.
  • Delivers exceptional customer service, ensuring all inquiries and concerns are addressed promptly and courteously.
  • Guides patients to the appropriate locations for services as needed.

Essential Competencies:

  • Accountability
  • Attention to Detail
  • Customer Service Orientation
  • Effective Communication
  • Organizational Skills
  • Patient and Family-Centered Care
  • Problem-Solving Abilities
  • Productivity
  • Adaptability
  • Team Collaboration

Education and Certification Requirements:

  • High School Diploma or Equivalent (Required)

Additional Information:

The complexity of this role necessitates strong communication skills, critical thinking, sound judgment, and the ability to operate with minimal supervision. Candidates must be capable of functioning in a high-pressure environment and responding appropriately. While no prior experience is required, one year of relevant experience in a hospital, medical office, or customer service setting is preferred.

Working Conditions:

  • Frequent bending and stooping
  • Consistent keyboard entry
  • Regular lifting and carrying of patients and non-patient items
  • Ability to push or pull items as needed
  • Significant time spent sitting, standing, and walking

Shift: Days

Disclaimer: This job description is not exhaustive and is intended to convey the general nature and level of work performed by employees in this classification. Memorial Healthcare System is an equal opportunity employer committed to diversity in the workplace.