Electrical Support Specialist

3 weeks ago


Colorado Springs, Colorado, United States Interfuse Staffing Full time
Job Overview

We are seeking an experienced Electrical Support Specialist to join our team at Interfuse Staffing. This role will involve providing exceptional customer service, troubleshooting and resolving technical issues related to electrical systems.

In this position, you will act as a liaison between our customers and the company, ensuring that their needs are met in a timely and efficient manner.

The ideal candidate will have a strong background in electronics and excellent communication skills, with the ability to work effectively in a fast-paced environment.

Responsibilities
  • Direct communication with customers-receive and log incoming customer cases utilizing call tracking software, order entry
  • Troubleshoot and provide expert solutions to customers to ensure customer satisfaction as well as minimize impact on customer productivity
  • Research, resolve, and respond to complex questions
  • Determine course of action to resolve customer cases and internal/external dispatch and resolution.
  • Escalate customer cases to appropriate personnel within the Customer Service organization


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