Hotel Guest Services Coordinator
3 weeks ago
**Job Description:**
We are seeking a highly motivated and organized Front Desk Agent to join our team at Hyatt House Richmond - Short Pump.
In this role, you will be responsible for managing the front desk, handling guest requests, and maintaining accurate records.
Responsibilities:
- Manage the front desk, handling guest check-ins, check-outs, and requests in a friendly and efficient manner.
- Process payments, handle room assignments, and resolve any issues that may arise during the guest's stay.
- Provide excellent customer service, responding to guest inquiries and resolving concerns in a timely and professional manner.
- Maintain accurate records, including guest information, payment details, and room assignments.
- Work effectively as part of a team, communicating with colleagues to ensure seamless operations and provide support when needed.
Requirements:
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
- Previous experience in a hotel or customer service role, preferably in a front desk position.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Able to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.
- Familiarity with hotel software systems, including property management systems and front desk technology.
About Us:
Hyatt House Richmond - Short Pump is a modern extended-stay hotel located in the heart of Richmond, VA. Our hotel offers comfortable and spacious rooms, free Wi-Fi, breakfast, an outdoor pool, and fitness center. We are committed to providing exceptional service and creating a warm and welcoming atmosphere for our guests.
Estimated Salary Range: $15.00 - $18.00 per hour, depending on experience and qualifications.
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