Customer Service Representative

2 weeks ago


Banner Elk, North Carolina, United States Fifth Third Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller in Banner Elk, North Carolina. As a key member of our financial center, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities
  • Deliver outstanding customer service in all interactions, ensuring a positive experience for every customer.
  • Build and maintain relationships with customers, understanding their financial needs and providing tailored solutions.
  • Work collaboratively with the platform team to maintain efficient office operations and ensure a seamless customer experience.
  • Perform daily office responsibilities, including balancing records and maintaining knowledge of bank policies and procedures.
  • Handle customer complaints and issues professionally, escalating complex matters to leadership as needed.
Requirements
  • High school diploma or equivalent required.
  • Extensive cash handling experience.
  • Ability to interact comfortably and confidently with the public.
  • Knowledge of retail policies and procedures.
  • Flexibility in scheduling.
What We Offer

Fifth Third Bank is committed to creating an inclusive and engaging work environment. We offer competitive compensation and benefits, opportunities for professional growth and development, and a collaborative team culture.



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