Business Support Professional

4 days ago


Goshen, Indiana, United States Composites One Full time

About the Job

We are seeking a highly skilled Customer Service Representative to join our team at Composites One. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients in the composites industry.

Responsibilities

  • Deliver exceptional customer service and support to our clients in the composites industry
  • Confirm weekly customer orders and ensure timely delivery
  • Promote new and existing products to customers and provide price quotes
  • Maintain customer accounts and resolve customer issues in a timely and professional manner
  • Coordinate communication between the customer, sales team, and other internal staff to maintain a high level of customer satisfaction
  • Perform other duties such as invoicing, processing credit card orders, obtaining proof of delivery, sorting and distributing incoming mail, reviewing and preparing outgoing mail, and filing invoices

Requirements

  • A minimum of three years experience in a non-retail customer service environment
  • High school diploma or GED required; associate's or bachelor's degree preferred
  • Experience in a business-to-business account support and distribution role strongly preferred
  • Ability to effectively prioritize and manage multiple tasks
  • Ability to identify the needs and preferences of assigned customers and to coordinate with internal support functions to meet customer needs
  • Ability to successfully research and resolve customer issues in an accurate, thorough, and timely manner with minimal assistance
  • Ability to travel for training and relationship-building (10%)

Estimated Salary Range

The estimated salary range for this role is $50,000 - $65,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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