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Project Manager

2 months ago

Huntsville, Alabama, United States ServiceMaster by Twins 2996 Full time
Job Title: Project Manager

At ServiceMaster by Twins 2996, we are seeking a highly skilled and experienced Project Manager to join our team. As a Project Manager, you will be responsible for leading our production activities in the field, making decisions that impact the success of the assignment.

Job Responsibilities:
  • Retrieve work orders, check routes for travel, ensure appropriate equipment and supplies are loaded on the truck needed for the job, and arrive at the work site.
  • Complete assigned jobs according to company processes, maintain quality control within the budget of each job.
  • Perform daily monitoring on active residential and/or commercial jobs and communicate with customers.
  • Maintain records of personnel and resources used on projects and communicate all billable events to others.
  • Responsible for creating estimates in applicable software.
  • Inspect and scope jobs onsite and work with the Project Manager/Crew Chief/Lead Tech on the scope of the job.
  • Document/review loss with clear and descriptive job photos and upload into the operating system/software.
  • Write mitigation and reconstruction estimates using Xactimate.
  • Communicate conversations and key information on the job using the notes feature in required software.
  • Estimate using carrier audit standards and manage the estimate based on feedback from the client and customer.
  • Explain the drying process and next steps to resolution in person to customers using printed materials as a guide.
  • Interface with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss.
  • Perform quality assurance inspections after completion and obtain customer signatures for approval, request payments when necessary.
  • Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
  • Train new technicians or key operational team members.
Requirements:
  • High school graduate or equivalent, college degree preferred.
  • Strong knowledge of insurance restoration and/or construction industry.
  • Valid Driver's License and satisfactory driving record.
  • Able to work independently or work with/lead a team.
  • Exhibit professionalism, maturity, and the willingness to serve the customer.
  • Experience managing teams of 2 or more.
  • Experience with entering data using a tablet or mobile phone.
  • Strong verbal and written communication skills.
  • Strong problem-solving and customer service skills.
  • Must be able to prioritize activities and meet deadlines.
  • Working on-call schedule is required.
  • Certifications preferred:
    • ASD Applied Structural Drying Technician
    • FSRT Fire & Smoke Restoration Technician
    • OCT Odor Control Technician
    • WRT Water Damage Restoration Technician
Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching are required.
  • Express or exchange ideas with others and receive and act on detailed information given.
  • For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
  • Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.