Call Center Team Member
4 days ago
The Call Center Team Member will be responsible for handling customer calls and providing exceptional service to clients of the PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC.
Main Responsibilities:- Handle customer inquiries and provide solutions via phone and email
- Utilize CRM software to track customer interactions and update records
- Collaborate with internal teams to resolve customer issues
- Meet or exceed performance metrics, including call handle time and customer satisfaction
$40,000 - $50,000 per year salary range, depending on experience, offers a competitive compensation package.
Essential Qualifications:- Excellent verbal and written communication skills in English and Spanish
- Strong problem-solving and decision-making abilities
- Proficiency in computer systems and customer relationship management (CRM) software
- Ability to multitask and prioritize tasks effectively
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Call Center Team Member
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