Business Operations Director

4 days ago


Allentown, Pennsylvania, United States Gulph Creek Hotels Full time

We are seeking a highly motivated and experienced Business Operations Director to join our Gulph Creek Hotels team. The Operations Director will assist in overseeing the daily operations of our establishment, ensuring exceptional customer service, and maintaining high standards of quality. This role requires strong leadership skills, attention to detail, and the ability to effectively manage a team.

Key Responsibilities:
  • Assist the General Manager in all aspects of daily operations, including staff management, customer service, and financial performance
  • Provide exceptional customer service by promptly addressing customer inquiries and concerns
  • Assist in hiring, training, and supervising staff members

The ideal candidate will have previous experience in bartending, customer service, or hospitality management, with strong communication and interpersonal skills. Proficiency in cash handling procedures and knowledge of food industry regulations and best practices are also required.

Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Marriott travel discount


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