Store Clerk

5 days ago


Capitol Heights, Maryland, United States Floor & Decor Holdings, Inc. Full time
About the Role

This role involves providing excellent customer service as the first and final interaction for our customers. As a Cashier (Customer Service Associate), you are responsible for greeting customers, checking out customers, handling product returns, performing basic cash office functions, and delivering an exceptional experience.

  • Greet every customer in a helpful and courteous manner.
  • Connect with customers, ask about their projects, recommend products, and excite them about their purchase.
  • Provide above-and-beyond customer service and exceed expectations.
  • Demonstrate understanding of the company's safety processes.
  • Act and work consistently with the company's core values.
  • Process customers at checkout using the point-of-sale system.
  • Process refunds and exchanges according to established guidelines.
  • Open and close registers.
  • Follow cash, check, and credit card acceptance procedures.
  • Answer the telephone according to company guidelines.
  • Stock, tag, and display merchandise as required.
Required Skills and Qualifications
  • Must be 18 years or older.
  • Knowledge of basic math skills.
  • Customer service experience.
  • Potential travel to other stores for support.


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