Oracle Application Support Specialist

3 days ago


Framingham, Massachusetts, United States Global Channel Management Full time
About the Job

Xstore Oracle Application Support Engineer is a critical role within Global Channel Management, requiring a seasoned IT professional with extensive experience in implementing and supporting Oracle products.

Key Responsibilities:
  • Manage day-to-day activities, including incident management, problem tickets, and change management.
  • Collaborate with cross-functional teams to resolve critical incidents and own takeaways.
  • Partner with third-party support vendors to ensure system stability.
  • Oversee software upgrades to the latest version.
  • Provide exceptional customer service to internal and external stakeholders.
  • Document new issues as standard operating procedures for support teams.

Requirements:
  • 8+ years of IT experience implementing different Oracle products.
  • 5+ years of experience implementing and/or supporting Oracle Xstore.
  • 5+ years of experience on Oracle Weblogic server.
  • Solid understanding of Oracle Database 12c/19c/21c.
  • 5+ years of experience implementing and supporting Oracle Ecommerce & MOM suite.
  • 2+ years of experience using enterprise software development (preferably Java).

Preferred Qualifications:
  • Java software design and/or development.
  • Functional and technical knowledge of Xstore suite version V17 to V2.
  • Hands-on experience in planning, testing, and executing upgrades and patches.
  • Good understanding of retail POS processes, including customer-facing and back-office functions.


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