Chief Operating Director

7 days ago

Traverse City, Michigan, United States Wilson Kester Full time

The Chief Operating Director will play a key role in overseeing the daily operations of our law firm. This includes managing administrative functions, overseeing technology, and ensuring the efficient operation of all departments.

We are seeking an experienced leader who can collaborate with our Owner to align business strategy with operational excellence and optimize client service and financial outcomes.

Responsibilities include:

  • Strategic Leadership
    • Collaborate with the Owner and leadership team to develop the firm's annual goals and objectives.
    • Direct and oversee the leadership team in the execution of strategic plan initiatives.
    • Identify growth opportunities, assess risks, and recommend strategies for long-term sustainability.
  • Business Development
    • Work cooperatively with the Owner to develop and implement strategies that drive revenue growth.
    • Analyze market trends, client feedback, and competitive positioning to enhance the firm's visibility and reputation.
    • Collaborate with vendors, advisors, and support staff to develop and implement marketing and sales systems that support the firm's revenue goals.
  • Operations Management
    • Manage the firm's day-to-day operations, including administration, technology, marketing, sales, and human resource functions.
    • Collaborate with the Owner, Managing Attorney, and leadership team to implement process improvements that enhance efficiency and productivity across all departments.
    • Oversee the Director of Finance to manage budgets and cash flow and ensure efficient operations of the firm's financial team.
    • Monitor financial performance and make recommendations for increasing profitability and ensuring financial health of the firm.
  • Human Resources Oversight
    • Oversee the Human Resource Generalist on initiatives such as recruitment, performance evaluations, and professional development programs.
    • Foster a collaborative, inclusive, and high-performance work environment and ensure employee relations issues are addressed appropriately.
    • Work with the HR Generalist to ensure compliance with employment laws and regulations.
  • Technology and Innovation
    • Coordinate the adoption and integration of technology to improve operational efficiency and client service.
    • Evaluate and recommend software solutions for marketing, case management, communications, file management, and automation.
    • Ensure appropriate cyber security is maintained firmwide.
    • Oversee technology vendors and support staff.
  • Risk and Compliance
    • Manage firmwide compliance with regulatory, ethical, and professional standards.
    • Secure and maintain appropriate insurance coverage at all times.
  • Facilities Management
    • Oversee staff and vendors to ensure clean, safe, and comfortable working conditions as well as professional appearance of the facility.
    • Ensure appropriate furniture and equipment are in place to support the efficient operation of the firm.

This is an exciting opportunity for a seasoned executive to join our team and contribute to our mission of rapid growth.

If you are a proactive, results-oriented leader with a passion for the legal industry, we encourage you to apply. Please submit your resume, cover letter, and references via this job site.

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