Help Desk Support Specialist

5 days ago


Richardson, Texas, United States High 5 Full time
Job Title: Help Desk Support II

Location: Richardson, Texas

Duration: 11 Months

Job Summary:

We are seeking a highly skilled Help Desk Support II to join our team. The successful candidate will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals. They will also be responsible for documenting, maintaining, upgrading, or replacing hardware and software systems, as well as supporting and maintaining user account information, including rights, security, and systems groups.

Responsibilities:

  • Maintain and repair computer systems, hardware, and computer peripherals
  • Document and maintain hardware and software systems
  • Support and maintain user account information, including rights, security, and systems groups
  • May require a Bachelor's degree and 2-4 years of experience in the field or in a related area
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field
  • Relies on instructions and pre-established guidelines to perform the functions of the job
  • Works under immediate supervision
  • Primary job functions do not typically require exercising independent judgment
  • Typically reports to a project leader or manager

Requirements:

  • Bachelor's degree in a related field
  • 2-4 years of experience in the field or in a related area
  • Knowledge of commonly-used concepts, practices, and procedures within a particular field


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