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Assistant Director, Ticket Service Operations
1 month ago
We are seeking an experienced and skilled Assistant Director to join our team in Ticket Service and Retention. This role will be responsible for providing high-level customer service to prospective or current ticket holders, while also assisting in ecommerce/CRM efforts and executing day-to-day sales efforts.
Key Responsibilities- Customer Experience: Assist with inbound phone operations and other inquiries on an as-needed basis to help complement the sales teams' efforts. Assist with ecommerce initiatives intended to increase customer experience and business intelligence efforts.
- Revenue Generation: Execute day-to-day sales efforts. Monitor personal book of business and team sales goals for each season and campaign. Manage, track, and develop growth in assigned book of business for each seasonal campaign.
- Ticket Operations: Manage all ticket operations, events, and box office staff for one to two ticketed sports, including back office and online system build for the season, management of player guest tickets in conjunction with the compliance office, management of the game day box office and ticket scanning system, wrap-up and archiving of all player guest and financial records from each event, and management, build, and execution of all post-season events for assigned sports.
- Professional Development: Continuously take part in personal and team sales development and training targeted to each unique campaign installation. Continually monitor and study evolving best sales practices from relevant industries with a focus on growth and the customer experience.
We offer a competitive salary range of $18.29 to $21.00 per hour, as well as opportunities for professional development and growth in a dynamic and supportive team environment.
About UsWe are a non-profit corporation organized to manage and support the 30 intercollegiate athletic programs at the Academy. Our mission is to recruit, educate, train, and inspire leaders of character who are committed to the values of Duty, Honor, Country through an extraordinary NCAA Division I athletic experience.
