Technical Service Coordinator

2 weeks ago

Thomson, Georgia, United States KSB SE and Co KGaA Full time
Job Title: Technical Service Coordinator

KSB SE and Co KGaA, a leading global supplier of pumps, valves, and related services, is seeking a highly skilled Technical Service Coordinator to join our team. As a key member of our Service Operations team, you will play a crucial role in ensuring the smooth operation of our rotating equipment.

Key Responsibilities:
  • Review and interpret service orders and technical data to confirm the availability of scope of work and customer requirements.
  • Interpret GIW/KSB and vendor engineering drawings to effectively communicate information to the shop floor.
  • Prepare rework drawings and technical instructions for workshop technicians and vendors, including quality control plans.
  • Create detailed condition reports for quote generation, work instructions, scope of work, and customer communication.
  • Maintain continuous coordination and interaction with the Service and Operations Manager, shop personnel, sales, and vendors to meet customer expectations.
Requirements:
  • 5-8 years of experience in an industrial environment with mechanical and technical skills, including the ability to read and interpret drawings.
  • Bachelor's degree in engineering or a related technical field with 2-3 years of experience, or alternative: Two-year degree in a technical or mechanical field with 3-5 years of experience, or 5 to 8 years of experience in a custom manufacturing or service environment.
  • Excellent verbal and written communication skills.
  • Skilled in multitasking, reliable, ethical, responsive, and adept at handling stress while adjusting to changes in a dynamic environment.
  • Excellent organizational skills and the ability to work well in a team environment.
  • Patience, proven problem-solving skills, and the ability to manage service quotations and order processes.
  • Ability to participate on cross-functional teams and prioritize work based on urgency.
  • Technical writing skills for managing technical reports describing conditions, repairs, and failure analysis.
  • Ability to convey detailed assessments of equipment and failure modes pictorially, verbally, and in writing.
  • Thorough grasp of measurement units and adept at converting between metric and imperial systems.
  • Understanding of material and pump applications, including reading pump curves, blueprints, and service manuals.
  • Strong understanding of bearing fits, gearing, failure analysis, and repair methods.
  • Computer skills in ERP (SAP/C4C, Oracle, CRM, etc.), Microsoft (Outlook, Word, Excel, SharePoint), Adobe, and AutoCAD.
  • Understanding of business flow in a service and/or manufacturing environment.
  • Primary language required: English. Bilingual candidates in Spanish or German preferred.
Physical Requirements:
  • Depending upon the particular needs of the area/department, physical requirements may include, but are not limited to, lifting up to 70 lbs. (Thomson & Florida) and 50 lbs. (Canada), squatting, pulling, kneeling, pushing, and bending.
  • Must be willing to wear a respirator to fulfill painting responsibilities.

KSB SE and Co KGaA is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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