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Sales Associate

2 months ago

Naples, Florida, United States Richemont Full time
About the Role

We are seeking a highly skilled Sales Associate to join our team at Van Cleef & Arpels. As a Sales Associate, you will be responsible for achieving sales goals, balancing daily business and High Jewelry sales, and developing a network and loyal clientele.

Key Responsibilities
  • Attend social functions within the community to generate new business
  • Invite current and prospective clients to in-boutique events and reach out through social media and other supports
  • Responsible for CRM initiatives, including client data capture and accuracy, communication on novelties and events, gifting campaigns, and clienteling reporting
  • Assist in display set up each morning and display breakdown in the evening, ensuring products are stored safely nightly
  • Provide excellent customer service, following up on after-sales service and following the repair process from start to finish
  • Ensure customer satisfaction and follow all implemented Maison policies and procedures involving security, consignments, after-sales services, and valuation requests
  • Share the Van Cleef & Arpels history, quality standards, and collection information with clients and assist in maintaining the aesthetic quality of the Boutique
Requirements
  • 5-7 years in a fast-paced luxury and/or sales background
  • Bachelor's Degree or Jewelry Certification preferred
  • Strong understanding of Customer Service needs and customer priorities
  • Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously
  • Ability to establish and maintain effective relationships with customers and gain their trust and respect
  • Excellent interpersonal and communication skills
About Us

Van Cleef & Arpels is a High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. We are proud to employ talent from many different backgrounds, experiences, and identities and believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

We continue to work towards creating a workforce that represents the diversity of our clients and our communities. If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed, then do not hesitate to enter the creative universe of Van Cleef & Arpels.

By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development. Please complete an application on the Richemont Career Site. Selected candidates will be contacted by the HR team for an interview.